Please be advised that due to the current public health emergency underway, you may experience your scheduled appointments being postponed or cancelled. This will help us focus our work towards managing the pandemic. If you have any questions or concerns please let us know, but we may be delayed in getting back to you because of a high volume of patients seeking care.
Phones will be answered from 9-4 Monday, Tuesday and Thursday, except during lunch from 12-1:30, and from 9-11:30 on Wednesday and Friday. Your concerns will be triaged by the doctor and you will receive a phone call back from the office staff or physician. We will do our utmost to help you with your medical concerns in a timely manner. Please be patient as we are working under the conditions of a pandemic.
Continue to access the Emergency Room for medical emergencies. Please do not email the office regarding urgent or time-sensitive matters. For more information, please see the resource section of this website to review our policies and procedures regarding electronic communications. Kindly contact your pharmacist for your routine prescription renewals.
- With the outbreak of the coronavirus, when booking an appointment, we ask that you PLEASE let the staff know if you have a fever or new/worsening cough. To avoid the potential spread of infection, DO NOT go to the clinic without first calling. This will help our staff to do the right things to care for you and for the other people in the clinic at that time.
- If you have travelled outside Canada in the past 14 days, follow the guidance of Public Health on the need for self-isolation, such as staying at home, avoiding close contact with others, and washing your hands vigilantly. We appreciate your help in this matter and look forward to keeping our clinic a safe place for all.”
Our daily after hours clinics are for immediate medical concerns only. You must call first to be screened appropriately by phone or email. Do not walk in. You may be offered a phone, virtual or office visit. If invited to an appointment at the office, you will be re-screened while you wait in the parking lot before entering the office. You must bring a face covering or mask and only an essential care giver will be permitted to accompany a patient. The number to call regarding our daily after-hours clinics is 905-635-2344.
Update: Until further notice all after-hours care will be provided by the doctor on call virtually (by phone). Thank-you.
UPDATE ON COVID-19 TREATMENTS
Some of you have reached out asking about treatments for COVID-19. Here are the key things to know:
Most people with COVID-19 symptoms will just need to self-isolate and rest, drink plenty of fluids and take analgesics (as needed) for headaches or muscle aches. This resource https://dfcm.utoronto.ca/confused-about-covid, available in multiple languages, answers many of the most common questions about COVID-19 – including when to call the doctor’s office.
If you are over a certain age and/or have health problems, treatment may be an option for you based on your risk for severe illness. If you are at higher risk (see below) and have mild to moderate COVID-19 symptoms, please call our office right away so we can determine whether you should be referred for treatment. Depending on the medication, they must be taken within five to seven days of first symptoms. See If I get COVID, is there a medication I can take? https://dfcm.utoronto.ca/sites/default/files/assets/files/Q11_COVID
You can also self-refer to a Clinical Assessment Centre – list of CACs here. https://covid-19.ontario.ca/assessment-centre-locations
Higher-risk patients are:
immunocompromised individuals (i.e., you have health conditions or take medications that weaken your immune system) and 18+ years old, regardless of vaccine status
unvaccinated individuals aged 60 and over
unvaccinated First Nations, Inuit and Métis individuals aged 50 and over
unvaccinated individuals age 50 and over with one or more risk factors (e.g., you have
diabetes, obesity, serious kidney problems, intellectual disability, cerebral palsy, sickle cell
disease, on active cancer treatment, a solid organ or stem cell transplant recipient).
Note: treatment may also be appropriate for higher-risk patients who are vaccinated – please call us if you are really not feeling well or are struggling to care for yourself at home.
Call 911 if you have severe symptoms, such as: you are short of breath while resting or if you are finding if harder and harder to breathe, have severe chest pain, feeling confused or losing consciousness.
We are always here for you and will ensure you get the care you need, when you need it. However, our office (like most) is experiencing much higher patient calls and visits than usual given the care “backlog” from the pandemic. For some routine, non-urgent care (e.g., well child visits not associated with immunization, follow up for chronic disease that is stable), wait times for your appointment may be longer – we appreciate that you continue to be patient with us as we work hard to help you.
IMPORTANT RESOURCES BELOW
(JAN 21, 2022) CONFUSED ABOUT COVID – UNIVERSITY OF TORONTO FAMILY MEDICINE
(JAN 6, 2022) MARATHON FAMILY HEALTH TEAM ALGORITHM
(JAN 4, 2022) Ontario Public Health
(DEC 23, 2021) Halton Public Health
- What to do if you test positive for COVID-19;
- What to do if you had exposure to someone with COVID-19 or have symptoms of COVID-19;
- What to do if your employee reports testing positive on a rapid antigen or PCR COVID-19 TEST;
- Where to get a PCR COVID-19 test in Halton